Small business marketing

Ideas on future proofing for NFPs.

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I recently held a series of workshops to help community groups and not-for-profits with their communications and social media. Social media is an aspect of communications; not all communications involve digital or social media, but all digital and all social media IS communication. So when the brief was to talk about how not-for-profits and community groups could future-proof their organisations, I decided to come at it from a communications standpoint.

Why?

Because “future-proofing” is an incredibly broad term and it bothers me that its popularity also seems to somehow infer that there’s some kind of silver bullet, some bunch of tactics or singular approach that will ensure an organisation’s longevity. Actually, it’s a lot more vague and encompasses a lot of possible approaches and related tactics, and best practices, depending on which aspect of the organisation you’re looking at.

And if you’re a small NFP or community group, that’s not exactly helpful or even relevant.

Future-proofing really means being sustainable into the future, including;

Having a clear direction

Working towards that consistently

Adapting to change along the way

For some NFPs, that will entail many moving parts and many people including volunteers, overheads, working capital, funding, governance, financial management, tax exemption, affiliation, compliance etc. etc. But for others, it’s just you, your idea for change, and your network.

The thing both types of groups have in common though, which is critical to both in terms of sustainability into the future, is communication.

For NFPs and community groups to thrive, they need to be;

Connected to their community

Knowing what they do to help

Building connections between individuals and groups

Building connections between community needs and their ability to serve

Human - you can’t connect otherwise

Humans - humans form relationships, build trust, do business with humans, not logos, social media stats, or even businesses - humans connect with humans

Connect emotionally through stories & experiences

Clear on their purpose and be meaningful

Build momentum and increase impact by connecting people to something bigger than any of us are on our own

So if you’re going to achieve that and keep on achieving that so you can carry on delivering your services and message into the future, you need to be able to communicate clearly and consistently.

Future proofing elements.png

To do that, you’ll need to give some thought to 4 simple elements;

Vision & mission - when you’re clear on where you want to go and how you’re going to get there, it becomes much, much easier for other people to understand and connect with your cause or message. It’s hard to make connections if you’re not solid on why you do what you do because it makes it hard for people to see themselves in that picture.

NFPs and community groups generally exist because of their connection to their community, so being human isn’t hard work. Plus they’re usually pretty passionate about their purpose, their reason and can even explain it really well … but often there’s a lack of planning and structure so it’s hard to nail it consistently.

Planning doesn’t have to be complicated or overwhelming, in fact simple is usually better. It’s about creating enough of a plan to be useful and used without tripping yourself up in too much detail. A one-pager is perfect. Planning starts with knowing your vision and your mission.

Once you’ve got your vision and your plan, you’re going to need some tools to get the work done, store, share and collaborate on it. Having a plan makes deciphering all the options a lot clearer. Again, simplicity is key. Tools should make getting the job done easier, not harder.

And then, you need to evaluate your efforts. Yep, you guessed it - having the previous steps in place makes it so much easier to evaluate what you’ve done. Compare your work and achievements to your vision and your mission. Look at the plan and see what was executed, what was not, what worked and what didn’t. Your tools, systems and processes obviously make doing that a lot easier - without them, how will you find your work? How will you know what’s been done?

So, as you can see, there is a lot of depth you can go into with this idea of future-proofing, but it doesn’t have to be complicated. These 4 elements show you where to start and how things fit together so you can at least make some progress towards getting more organised, more consistent and more able to adapt to changes along the way.

Photo thanks to Debby Hudson via Unsplash.

Stuff shmuff - stories are how we make sense of the world.

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The effect of our environment has on us and the way we develop, the way we live, our habits and beliefs, is astounding, isn’t it?

I still think of human brains like massive sponges soaking up everything around them and then incorporating the other stuff we’ve already soaked up. For me personally, I find this thought both comforting and exciting because for most of us, we have a lot of control over what we hang around, both physically and mentally, and therefore, what we soak up.

You know that maxim that we are the average of the 5 people we hang around the most, or spend the most time with, however it goes … That’s pretty interesting, but what’s most interesting about it is how you can control who you’re hanging around and what you’re feeding that brain sponge of yours.

For me, I access ‘hanging out’ with all sorts of brilliant and amazing people through the books I read. This totally counts and while I can’t physically be with them, it’s probably more powerful anyway to be hanging out with their focused and organised thoughts that are books.

And there’s something really interesting that I’ve noticed about this - while you can learn from the step-by-step guides and lists and reference-type articles, the ones that show you exactly how to do something and are of great value because of this, the greatest value comes from tapping into someone else’s experience. It’s the story, that kind of connection that seems to reach our brains in a different way - an emotional way.

That connection, that emotion is what really inspired and motivates us to make use of the practical knowledge and resources all around us. I really do believe that you can learn anything and that, especially now with the sea of information available to us, is not that hard. Pretty easy in fact.

I had a friend whose car battery went flat and wouldn’t start. The only other person around was another friend who did have jumper leads, but neither of them knew how to use them. What did they do? Call one of their husbands or the RAC? No, they YouTubed it of course and were back on the road in less than 5 minutes.

That’s a really simple example and I’m sure that heaps of people would have done the same thing. I’m pretty sure they didn’t tap into some deep archetypal story in order to think of YouTubing how to jump start a car. But with so much information available to us about EVERYTHING, how are we drawn to and know what to listen to, to seek, to choose?

It’s through the stories that we identify with, the stories we internalise from our environment and the stories we aspire to make our own. And that’s why being aware of the environment you’re creating for yourself reveals the path you’ll take, the opportunities you’ll attract and the outcomes you’ll manifest.

Stories allow us to see ourselves in a different light, to see the possibilities and options that in the end lead us to choose the information, the people, the art, the places, the brands and everything else we’ll seek and incorporate into our lives.

Think about this in terms of content, both that which you create and that which you consume. Content that’s just information alone might be useful, but it’s kind of like a commodity. Will we come back? Maybe. Will we feel a connection with it and start feeling trusting and eventually loyal towards it? Well maybe, but if there’s something else that gives us that emotional connection as well as solving the problem, we’ll probably go for that … and go back again, primed and ready to take notice and incorporate what it says.

Malcolm Gladwell’s book ‘Outliers’ is full of statistics, but it’s the stories that inspire and bring those stats to life. Jen Sincero’s book ‘You Are a Badass’ has a great list of other books and resources at the back, but it’s all the stories in all the preceding pages that make a reader almost certainly pursue at least one of them.

Stuff is just stuff, information is just information. Humans are emotional creatures and we all make sense of the world and stuff and information through stories. When content lacks the emotional element, the story bit, it just becomes a commodity and blends in, gets lost and doesn’t stick like it could.

Find the stories that matter to you and follow the people who tell them, see where they take you. If Tony Robbins is your story guy, but you’re a tax accountant, follow the trail of his stories - they’ll inform and influence your own in a way that’s unique and a way that will stand out.

If you’re a patchwork quilter, but you love Steve Jobs and Metalica, more’s the better. Follow them, read their stories, open your mind to how you fit into all three because when you do, then your own stories develop and shine in a way that only yours can. You’ll start to have an impact on people’s lives because you’re allowing them to connect with you in a way that tax accounting or patchwork quilting alone can’t.


This isn’t a content marketing or social media tactic, it’s just being human. Tools are just tools - it takes a human connection to get them to take us where we want to go.

Content marketing isn't rocket science and you don't have to be a multi-million dollar brand to express your message and build your tribe. Everyone has a story and they're all unique and they're all important. Pepper Street's mission is to help small businesses tell theirs in a way that's manageable, is true and feels good, so if you liked this article, you can receive the weekly blog via email by adding your details below. And if you'd like to check out our Ultimate Content Framework, you can download that here
 

How a simple framework can get you off the content treadmill

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If you could have $10K to spend on digital marketing for your business, how would you spend it?

A new website? Yep, I’d spend on that.
Content? Yep, I’d spend on that too.
What about graphics, branding materials, that type of thing?
CRM & email software?
What about a plan? Would anyone invest in a plan to pull all this stuff together?

Without a plan, without some sort of overarching framework or bird’s eye view of what you’re doing and why you’re doing it, you can very quickly start feeling like content marketing is about feeding an insatiable beast. You know the feeling? Like you’re on the content treadmill, running your guts out, making content for the sake of making content instead of making it to meet a direct need and purpose.

When that’s going on, your content quality and effectiveness is slipping, which usually means more effort, less results. That’s because quality isn’t prescriptive. It’s not about the number of times you post in a day, or how long your blog posts are, or how many views your Facebook Lives get. It’s about how your audience experiences the value you offer and how your customers get further along on their journey with you as you show them how you can solve their problem.

A journey that has a depth of experience is one that we value more and while the same is true for content, that depth of experience is way more about connection and really becoming personal to people. It’s about relationships and about becoming known for that thing you do. So it does take time, but it also takes some planning and some focus.

So how does this framework make things better?

This framework is based on 3 principles;

  1. Start with the end in mind - understand the problem and provide a solution
  2. Design your content with your audience and customers, and their problem, in mind - create a pathway from problem to solution
  3. People connect with people, not brands and stuff - be real, show your personality

The tools and tactic you use therefore, become your strategy which is overlaid on top of the framework.

Starting with the end in mind.

The role of your content is to sell your products and services, which exist to solve a problem your customers are having. The reason you need to start here is because the content you produce needs to form a clear pathway to the sale of your goods and services. This is why your business exists, it’s the mission you’re on.

Starting with why, your mission, is at the heart of the framework and at the heart of all of your content. All roads lead to Rome, as they say, so from here, you have to get into your customer’s shoes and figure out the steps they’d need to take, the information gaps they’ll need to be filled and the experience they’ll love to have in order to get to Rome. That is, be ready to buy.

The next ring around your mission, or Rome, is flagship content. This is where you’re offering something that gives a taste, a sample of the product or service you sell. In other words, you want to give people a demo of how you’ll solve this problem they’re having. It could be a sample, or it could be a free version of your course, or a free workshop, ebook, video series, or a framework like this one. Whatever it is, it’s your chance to show that you know what you’re talking about - you understand the problem, you’ve got a solution and you’re someone they can trust.

Once you’ve got that flagship content created, it’s then a case of building out that pathway of getting people to experience it. That path is created by your content - content that forms the road to Rome and it involves all of the marketing fundamentals of branding, consistency, and personality.

Design your content with your audience and customers, and their problem, in mind

So you want to make it as easy as possible for people to understand what you do and the problem you solve. If they’re left to guess, they won’t, they’ll just find somebody else who spells it out for them better than you did.

Not only do you need to make your mission and that pathway to the solution for their problem easy to understand, but you need to make it easy to DO. This is where both the strategic creation of your content as well as linking it all together comes in. This is the architecture of the content - the logical links that actually make going on a journey with you possible for your audience and customers.

It’s about demonstrating that you understand the problem you solve deeply and that you have the solution. But it’s not just about talking about it, it’s about leading people on a journey where they experience it for themselves. It’s about anticipating the next step, the next question, the next problem and the next solution.

That journey is also a bit of a dance. When you solve one problem, it’s delightful, but it inevitably leads you to the next, doesn’t it? It’s rarely, if ever, the end of the story. Take a framework like this, for example - I explain the framework, you’re undoubtedly enlightened, go off to create your content and you realise you’re not entirely sure what your flagship content should be. Stuck again. So ideally I will have thought about that next step, anticipated the next sticking point, and have the next solution all ready for you.

And so by doing this, you’re deepening that experience and that relationship. It builds trust and it makes it very easy for people to continue on that path with you. If it’s easy and you’re anticipating and solving their problems as they come up, why wouldn’t they stick around with you?

People connect with people, not brands and stuff

This bit isn’t really a step in the framework, it’s an overarching principle that if overlooked can render all of your efforts completely useless. It doesn’t matter how good your product is, or how amazing your service is. You could have the perfect manifestation of this framework or any other framework, but if you’re not connecting with people like an actual person, you’re missing out on a much bigger bit of the pie.

This is so true because we also see evidence in the reverse. People doing their thing, genuinely connecting with others and shining their personality on those who find them without any plan or structure or framework, and they’re killing it. It’s because above all else, people want to connect with people. It’s just the way we are. So if that’s you, imagine what a bit of structure and intent could do!

To solve a problem well, make it interesting and attractive enough for anyone to pay attention to you in the first place, you’ve got to understand who you’re talking to and be able to connect with them in a way that’s on their level. That cuts through the noise and speaks straight to them. This will be an evolving process and nailing it won’t happen overnight, but if you have a bit of a plan and you’re committed to sticking with it, it will happen.

So before you go off and spend money on your marketing, take some time to understand and map out the bigger picture. It doesn’t have to be a full-blown marketing plan, but at least a bird’s eye view of where you want to go and how you’ll get there is better than pouring money into keeping the content treadmill running. Even a really simple plan of the steps a prospective customer might take from finding you to eventually buying your product or service using a framework like this is better than treadmill fuel. Content is a work in progress, it does take time, but the more structure you can give it, the more effective it will be.

Even this framework is in a process of evolution. There are more elements and 2 other frameworks I want to incorporate into one whilst still maintaining its simplicity - simple is not easy! You can download the framework in its current format here and also watch the video of me explaining it, then as it evolves and hopefully becomes more useful, I’ll let you know.

To read the article about how flagship content anchors your strategy, click here, and to read about how to create killer flagship content, click here. You can also read the article about content marketing being like building a reputation here.

If you’d like to receive these articles via a weekly email, as well as other content marketing tips, ideas and inspiration, please subscribe below - I’d love to stay in touch :)
 

Photo thanks to Scott Webb via Unsplash.

Express your truth

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Surely you’re over being told that. I am and can’t really believe I’m about to write about it, but I’ll tell you why I’m going to to do just that … it’s because the easiest and hands-down most effective way to create content, and content that actually engages people, is to find your truth, and then practice expressing it.

I know, I see you with the eye-rolling after reading that first paragraph, and no doubt I’ve lost some of you by now, but I wouldn’t be writing it if I didn’t think it was true and worth thinking about.

On one hand, it sounds so easy and basic, there’s a tendency to ignore it. Like, yeah, yeah, got it. Yep, heard that, already know it, read it before, 10,000 times in fact, and have definitely earned the right to now ignore it. 

Yes, that was me too. It makes so much sense, it’s easy to trivialise and disregard. I do it too, and yet, as a content creator for my own brand and others, it’s something I’m starting to realise is more of a fundamental content creation skill (and being a proper human being online skill) than just a throw-away, woo-woo, content fodder line.

Because actually doing it can be surprisingly tricky. I mean for a start, you have to know what your “truth” is, right? And even if you know that, why does it matter to anyone else anyway? Besides, on top of everything else, it then takes courage and guts to express that stuff, doesn’t it?

But here’s the thing; it’s not actually all that hard, but it does take practice and it does make content a lot easier to produce and a lot more engaging. In fact, in that way, it’s a lot like the effects of meditation on life.

On the surface meditating, that is, in essence, not thinking, or letting thoughts go without getting ‘involved’, is both extremely simple, and yet something that takes a lot of practice to master. It’s worth it though because even if you’re not that great at it (who’s judging anyway except for you?!), the practice itself is good for you. Just practicing it makes you feel better.

It’s the same thing with your truth and the content that expresses that - it takes practice, but the practice itself is good for you. It’s not an end-game thing, it’s the journey. And when you practice expressing your truth, you’ll get better and better and expressing it, whatever the subject at hand is.

The truth is that we’re communicating and connecting more often and with a far more diverse variety of people than ever before because of the channels and conduits available to us. Therefore we’re all having to evolve so that we can work out what’s relevant to us and what’s not. With so much choice and so much information, so much content, the way we’re getting really good at coping with it all is by finding what really lights us up, resonates and connects deeply. We look for something personal, we want real people, real connection.

Information is gigantuous, overwhelming - it’s too much and at the same time, not enough. We need to step back into our human instincts to make sense of it all, to filter what we’ll take in and what we’ll ignore. And our instincts are emotional. We sum people up on gut feelings, in the blink of an eye, and we do the same with content and information.

Your truth, who you really are, and what’s actually important to you is the way you connect with people. It’s in the subtle things you say and nuances in how you say them. It’s the stuff that lights you up. It’s the things that don’t change no matter who you’re talking to, what business you’re in or why you’re creating content. It’s also in the things that make you stand out, the things that are truly unique, and the things that can never be copied.

Yes, it does take some practice, no, actually, it’s an ongoing practice, like meditation, but one that benefits you unquestionably and one that allows other to connect with your meaningfully, which is, after all, the point of creating content in the first place.

Ok, I hear you say, that all sounds well and good, but how does one actually practice expressing said truth in one’s said content?
 
Here’s an idea - try this;

For the next 2 weeks, create one piece of content every day that’s purely based on expressing your truth, in whatever form that may take.
You don’t have to publish it, or do anything with it at all, just do it.
Make it, say it, write it, record it, paint it, design it - whatever it is, just do it as if no one else will ever see it. Complete freedom, complete privacy.
Just you, what you care about and how you feel like expressing it.

Do this once a day for 2 weeks and see what comes up. Write it in a journal, in Evernote, record your voice, or a video, create draft posts in Facebook or your blog - whatever, just allow yourself to create without constraint. See how it feels, see what comes up - be open and brave and remember that no one’s watching so go for it.

This should be a very revealing and inspiring exercise. You may end up with a heap of content that’s perfect as it is and ready to use. You may end up with recurring themes and ideas that you hadn’t noticed before. You may find that it was the easiest and the best content you’ve ever produced and be wondering why you haven’t done this before. You may even have revealed a slightly new path, opportunity or passion that’s been dying to be given wings.

Go on, try it - what have you got to lose?
Nothing, but you just might come across some well-deserved and really valuable insight.

So if you’re keen to do this and want daily prompts within a community of people doing the same, join the Not Rocket Science Facebook group. No one’s going to make you post your stuff, but it can be really inspiring seeing what comes up for other people on a similar journey.

Also, if you think you might need a bit of a kick-starter for thinking about your truth and your mission, you can download the ‘What’s your mission anyway?’ workbook here.

You can also download my flagship content framework right here. It's a simple visual PDF that shows how to start with your mission, create flagship pieces, align your other and link it all together to create that journey and experience for your audience. ... and it's kinda pretty so you can stick it up where you can see it when you're creating to keep you on track :)

For more about what to write or say, the Stuck For Words blog post gives some suggestions for getting unstuck, and Say What You Want to Say is more riffing along the same tune.


Thanks to Neven Krcmarek for the photo via Unsplash.

What's your story and why does it matter?

When I was little, I was always writing. I kept journals from just about the time I could write and I’d have folders of stories and poetry that I’d carry around and ‘organise’ constantly. At school I used to create these little ‘clubs’ where I’d organise a group of girls together, make up some mission or another that we were on, assign various roles, craft ‘club rules’, membership cards and distribute newsletters.

When I was 10 I made a magazine - it was creatively called ‘Angie’s News’ (I have never been called Angie, but anyway). Computers hadn’t been invented yet - kidding, they had, but we didn’t have one at home in the mid-80’s, so this magazine was all hand-written and drawn. I just loved doing this stuff and although I can’t really remember what I wanted to be when I grew up, I was already doing what i would always do.

Apart from the fact that writing, creating and organising have been glaring constants in my life from a really young age, now, as a woman with kids of my own, I also recognise some of the more subtle drivers that I realise have also always been there.

There’s this fascination with what makes us different and how those differences click together and allow us to connect. To me, it’s a little bit like a dance-off or something where one person shows their awesome and unique moves, then the other shows theirs, and then they dance together in a way that’s different again to each of them on their own.

That magazine was all about these very different stories brought together to create this collective, colourful and creative experience. I guess that’s exactly what a magazine and other collaborative efforts are - work groups, sporting teams, families, creative collaborations. All bringing people together and organising differences in a way that’s interesting, creative and different to any of its contributing parts on their own.

Marketing is like that, at least that’s the way I see it. It’s so much about expressing what makes people unique, and yet similar, and organising that story in interesting and creative ways. Ways that are different and yet familiar. We’re attracted to stories like that because of their difference, recognising that which is unique, but somehow we can also see ourselves in the difference. And that’s when connection happens. And that’s what marketing is really all about because that’s what people are all about.

I don’t think my story is particularly spectacular and it’s probably only interesting to me, but that’s ok. It doesn’t have to be anything, it just is. We all have a story and sometimes it’s so normal, so ordinary, and we’ve been doing it for so long, that we’re not even conscious of it. In fact sometimes we don’t even know what that story is.

When I work with clients on developing their brand, I take them through all this deep questioning and brainstorming to uncover these stories. Some love it and totally immerse themselves, while others come kicking and screaming, questioning the relevance, the difficulty, the discomfort in looking at these things - it can be pretty funny. But the reason story’s important is because it shines a light, a great big megawatt floodlight on where our greatness and genius lies. Greatness and genius meaning our innate talents and gifts that come so naturally to us, we hardly even know they exist. And the reason we find them in our stories over and over again, is because we can’t even help doing them - we just do, in all kinds of ways.

These are the things that only we can do in our own particular style and way. The things that at once, fire us up and get us sparking with energy, yet also give us such a deep sense of surety and deep knowing, we switch almost to autopilot where everything is easy and our intuition is sharp.

Once we recognise them, we realise these are the things that have always been there and the things that can become our superpowers when we cultivate them and use them intentionally. Except that can be harder than it sounds, at least when we’re trying to figure this out for ourselves. For some reason, it’s much easier to do for other people.

That’s where the connection piece comes into it and why when you can cultivate the courage to inject yourself into your brand, things often become a whole lot easier. When you can do that, you’re in alignment with who you really are and at the end of the day, that’s the difference, that’s the uniqueness, the realness, that people are hardwired to find familiarity and recognition in. It’s how we connect.

Only you can do you and in a world that’s overloaded like never before with people, brands, information, options, data, products and services, that’s a very powerful thing to have. If you can just let go of your ‘reasoning’ that YOU have to be this or that, or that your brand does, and find the courage to express yourself through your brand and your business, you’ll begin to grow something that people really can find connection in.

Now I know that even if you’re thinking this all sounds good and true, it’s still hard to make bridge between knowing this and putting it into useful action in your business. But do yourself 2 favours here ok?

  1. Download the ‘What’s your mission anyway?’ workbook that I’ve included here and give it a go. It’s not a miracle weaver that’ll solve all your problems, but it will get you thinking about how what matters to you matters to your business.

  2. Once you’ve done that, just put one little thing into action. This is not about radical re-branding, although you could be up for that, it’s about giving yourself permission to be who you are.

See a designer for a more colourful logo and website, add more of the way you really speak into your emails, write the blog post you’re dying to write, but are too scared to. Post a selfie on your Facebook page, be the haute couture stylist who’s a hippy at heart, the lawyer who has purple hair, the spiritual guidance counselor who has a potty mouth and calls a spade a spade. We make it hard because we make it hard, but it’s time to dip our toes in at least, even if we’re not ready to fully dive in just yet.

Download the workbook and if you still can’t make the bridge to how it matters in your business, book a call and let’s chat - there’s a scheduler in the workbook and also on my ‘Work with me’ page.

Have a great week,

Andrea

Photo by Gaelle Marcel on Unsplash

How to create killer flagship content

You and I both know that there are a million resources out there on how to create excellent flagship, or anchor content. Some of them are brilliant, some of them not so much. This is something you’re going to have to figure out by doing it. Pick and choose the bits you like, the bits you want to try, the things that resonate to get this thing done. But here’s the thing - for all that advice and all those resources, you still have to make it YOURS. Your voice, your style, your angle and your take on things - please, please, please start here first.

With more content being produced on a daily basis than we can poke a stick at, tuning into your own voice, values and unique style is fundamental. Sure, you can copy everyone else and you might even get some good traction, but even if you do, how sustainable is it if it’s not quite you? And how real are the relationships you’re forming from it?

Flagship content is killer when it provides real value to real people and in my opinion, that means it has to be real too. Think about how you want people to feel when they find it, inject it with the things that care about, use the words that you really use and bring them into your fold. When you start with that mindset, you’re already well on your way to creating stuff that people will actually genuinely really love.

You’re the art, sweetheart

There’s no shortage of resources to teach you the tactics. You can learn anything, anyone can. The tools, the tactics, the tricks really are, like never before, available to anyone. And none of it’s rocket science, once you get into it, is it?

But the art is the more difficult part, the unique part, the YOU part. Difficult, that is, for everyone but you. To you, it’s just, well, you and that’s the bit, believe it or not, that people crave. People want to connect with people, so it doesn’t matter if it’s a cheat sheet on how to use groups in your email marketing, or how to paint your toes without botching it - there will be almost as many resources on that thing as there are people in the world … but only you can do it your way.

Two similar *things*, two totally different *experiences*. That’s the magic. That’s the you. It’s the art of turning a ‘thing’ into an experience. Be good at what you do - be very good at what you do, then focus on the magic, the way people experience what you do in the way that only you can.

That’s how you stand out, that’s how you become different and that’s how what you do starts to really matter to the people you serve.

Know your audience and solve a real problem


Gah, really? This again? I’m tired of reading that so I’m going to have to come up with a new way of saying it because it does need to be said. It’s what’s at the heart of anything really good in terms of content, isn’t it?

But here’s the thing - it takes time. Knowing your audience, truly understanding their problem, the one you want to be known for solving, and creating that killer solution that they love TAKES TIME. It’s bit like building a reputation with your content - it’s a process that takes time and you can’t just skip to the good bits (you can read a whole article on this here: Relax, content marketing is like building a reputation - it takes time).

Content is about building relationships and relationships take time. There are probably plenty of people in your real life that you know very well. You know what motivates them, what they struggle with, what makes them happy and where they’re trying to go. But you did not learn all that in your first meeting. No. Most of the time, it took years of experiencing things with them to learn about them

And yep, it’s the same with your audience. You have to create experiences with them so you can learn about them and them about you. Now, I’m not saying that you have to wait years before you can understand your audience well enough to make something cool for them - don’t do that! Make something today! But what I am saying is that it’s an ongoing journey and what you understand and create today is not set in stone and is not the end of the road - it’s just a moment in time.

To know your audience, you’ve got to get amongst them


Because your audience is made up of real, actual people and so to know them, you have to get amongst them.
 
Getting to know people doesn’t happen on paper, or in check-boxes, or ‘know your audience’ infographics - it happens with conversations, by being real, by caring and sharing (sorry, but it’s true), and taking the time to listen.
 
It’s not something that you get to the end of either, that you get to be ‘done’ with, because it’s ongoing, as are the evolution of all relationships.
 
Meeting people where they are and building communities around common interests and values is nothing new, and yet we can all fall into the trap of trying to ‘create opportunities’ and make sales before we even really know who they are.
 
We need to get amongst our audiences, get to know them as people. Seek to understand them first and figure out how we fit in with them and how we can help, before we analyse how they fit in with us and what we’re selling.

If you’re not sure what to create for your flagship content, start small and start specific. What’s something one of your customers has been struggling with? What keeps coming up in your networking groups? What’s the tiny little pain in the ass thing that you hated so much you figured out a way to fix it?

Don’t try to solve all of the world’s problems, just start with one little thing and bring to it everything you know about that exact thing.

Learn by doing


You have to learn what works by doing it, by trying things. Producing great content is a choice and that’s because learning to do it well comes from doing it.

You can read all you like. You can study the best. You can emulate those who’ve gone before, and I would definitely suggest all of those, but most of all, you have to learn by *doing* it.

Do your best work, then take notice of how you can do it better. Take notice of what engages your audience. Take notice of what leaves them quiet.

Take notice and take action - neither of which can be achieved through theory alone. This kind of learning comes from getting out there and doing it and it’s best way to both continually improve your content and engage your people.

Watch, listen and DO. Standing out is not about being louder, nor about being everywhere all the time. It’s about getting better, improving every day. It’s about doing and that means you have to start.

Get good at asking the right questions


I was reading a discussion in a content marketing group today about asking the right questions to produce the right content.

Rightly so, the thrust of the thread was all about questions like, ‘What is the purpose of your content?’, ‘What action do you want people to take?’, ‘How does this piece fit in your sales funnel?’ …

However, it struck me that no one asked, ‘How do I want my audience to feel?’

The other questions are important, no doubt, but if you can’t connect through a feeling first, subsequent actions are unlikely, and that’s because humans feel first.

It’s the feeling that an image, or a video, or a blog post conjure up that gets people’s attention. It’s the feeling that make them want to know more, that plants a seed of interest, which grows into familiarity, of brand recognition, aspiration and eventually, trust and loyalty.

If you’re going to convey feeling, then you gotta feel it first. Trust your instinct, express yourself, talk about what you really care about and find images that match the way you feel. If you practice this, you’ll find your authentic voice, your brand will come alive and you’ll be standing out with authenticity, being super-visible to those who really matter.

The more feeling you can convey in your content, the more visibility you’ll be creating for your brand … that’s because people connect through their feelings and emotions. What you might think is the burning issue, the one you want to solve, might turn out to be not as much of an issue as the underlying cause, but you’ll only discover that by trying and by asking.

Give them what they WANT

This can be more tricky than it sounds. All too often we focus on producing content that we know our audience needs or can benefit from, rather than what they actually want. That’s because we’re thinking from our place of having learnt the lessons and earnt the expertise. There’s nothing wrong with that, it’s just that if we can’t say it or present it in a way that meets our people exactly where they are, then we’ll miss the target.

You don’t know what you don’t know until you know it.

We actually need to be educated about what we need before we know we need it. And that’s why jumping in with our expert solutions, as brilliant as they may be, can be met with crickets. Nada. Niente.

Listen first. Find and create ways and places to listen and learn. And when you understand where people are at and what they want, then and only then, can you give them what they need … all wrapped up and tied beautifully in what they want.

Make it all about THEM

This is relationships 101, right? How to win friends and influence people? Make it all about THEM.

And if you haven’t picked up on this yet, I’m a firm believer that content is all about relationships.

The reason you’re producing content is so that you can form relationships with people. Therefore, all of the same rules and best practices apply whether you’re doing it online or having an in-real-life conversation with someone.

The problem with online content is that we’re usually waaaay too aware that we’re talking to people en masse … and people ‘en masse’ don’t have names and faces. Kind of a generic blob, really.

But when you’re talking to a generic blob, the actual names and faces that make up that blob can kind of tell, right? You know, content that’s meh. Take it or leave it, remember it not.

Actually what people really want is content that’s all about them. You know those things you read, or view, and could swear to god that person got in your head and made that thing especially for you. It’s an awesome feeling and not something you can usually do by thinking of faceless blobs.

I challenge you to write, or record your next post thinking of one very specific person - talk to them, show them you understand, show them you’ve been listening. See how that goes and comment below. Do you already do this? How much better is your content when you have an actual person in mind?

Make yours better


If there’s stuff out there that people love and want, then by all means, go in and get a piece of that. But! Make yours better. This is not rocket science, is it? If it’s already out there and doing well, especially by several big-hitters, then you need to make yours better.

You know people want it and that it’s popular, so that’s a start, but make it stand out with more, better and YOU.

A good way to figure out how to do that, is to just ask yourself what’s missing from what’s already out there? How could it be better? What’s the thing that would make this awesome? And, more often than not, that’s just a great big slice of you.
Get to the point
This goes for your headline, the URL and the content itself. The clearer, more straightforward and to the point it is, the more easily people can understand it, remember it and share it.

If it’s a guide or an infographic, make it easy to grasp at a glance - not too cluttered or complicated.

The same goes for an article or report - use headings to break it up logically and make sure it flows. You need to make sure it's as easy to read as possible, especially if it’s an epic piece that goes into a lot of detail.

Link to more


Use links throughout your piece, where appropriate, to other work and resources that supports and augments this one. Think about the journey you want to lead your audience on and while flagship pieces should certainly stand alone in their depth and value, they also need give your audience somewhere to go.

Think about the information that precedes this piece, as well as what people what to know after they’ve absorbed this one. Don’t just leave it at that - show them how it fits in, the steps before and the steps after. (You can read more here on how flagship content anchors your strategy).


Flagship content is a work in progress - it evolves


Don’t let the need for perfection stop you from sharing your knowledge and getting something out there. I’m not for one minute suggesting that you should disregard quality altogether - I’m not, this is flagSHIP content after all, not flagSHIT content. However, don’t think of it as something static that has to be perfect once and for all. Think of it as something that you’ll add to and refine over time. Something that will increase in quality, value and usefulness as you learn more and more people engage with it.

The idea is to make it today to the best of your ability, but to add to it, tweak and refine it over time. This way, it stays current with ongoing evergreen appeal and allows you to promote revised editions without creating all-new content. So put the work in today, but with the mindset of creating something that will grow and evolve over time. Taking the first step is the only way you can get to the next step.

It won’t be for everyone … and that’s ok


Great content is subjective - not everyone is going to agree on whether the same piece of content is great or not, and that’s fine. The important thing is that your audience thinks it's great, and they are not everyone.

Content that your audience thinks is great will be stuff that’s useful (or educational), entertaining, or inspiring.

What’s considered useful will depend on who you’re talking to, as will entertaining and inspiring, but in broad terms, these are the that jobs great content does and why certain people really love certain stuff. In other words, why they find a connection with it.

And that’s what you’re after - a connection. Producing content, good content, is all about connection. Connection that forms the basis for relationships, which is why we’re all in business anyway.

In conclusion


Go and give it a go - think about what you can make that your audience will love and which will really help them out with something. Show your passion and your personality because at the end of the day, people connect with people. Don’t let perfection hold you back and know that this thing will evolve over time, as will you and your relationships.

At this point, after reading my own mammoth article, I’d also like to acknowledge and point you towards Chris Garrett’s own mammoth article (book, actually) on how to create killer flagship content. You can find it at http://www.chrisg.com/ and I’m very confident you’ll enjoy it - it’s very good. Thanks for the inspiration, Chris.

You can also download my flagship content framework right here. It's a simple visual PDF that shows how to start with your mission, create flagship pieces, align your other and link it all together to create that journey and experience for your audience. ... and it's kinda pretty so you can stick it up where you can see it when you're creating to keep you on track :)

 

If you’re feeling daunted, or inspired (!) about how to get more visibility for your brand through your content strategy, it’s ok - you know more than you think you do and it’s really not rocket science after all, honestly.

Getting a grip on your content marketing is as easier with a collaborative community to support you, and it just so happens that I know one …

https://www.facebook.com/groups/notrocketscience/

Flagship content anchors your strategy

 

Who’s ever fallen into the trap of running your guts out on the content/social media treadmill? You know, where you’re so hell-bent on showing up consistently and sticking to your schedule that you start to numb out a bit and lose the point. It’s hard to admit, but a case of quantity over quality, or letting cadence reign.

The treadmill happens when showing up takes priority over your value. You know, the ‘ole that’ll do, just get it out there. Obviously there’s a bit of that in every piece of content we produce - you absolutely do have to get to the point where it will be enough, or we’d never publish anything.

But I’m talking about when this ‘just punch it out’ approach is more chronic. Where your value slips as a result. This is not a good thing. It’s not just a waste of time, but it will damage your brand and your reputation over time.

Quality & consistency go hand in hand

Producing quality content consistently, on the other hand, has a cumulative effect. The deeper you go, the more value you offer, the more likely your audience will want to know more, so it makes sense to understand that context and provide them with the next logical step. You can create that context, provide the next logical step for your audience AND make it easier to produce better content consistently by creating and incorporating awesome flagship content pieces.

It’s not a new idea, but nonetheless, here’s my take on how to use flagship content in a framework that’s going to serve both you and your audience.

What does quality mean?

Quality, to me, means that it’s of value to the people you’re making it for and its presentation or delivery is of a standard that adds to their experience of that value.

Value and quality are similar, but I’m not sure that they’re the same.

It’s a bit like someone doing an awesome podcast interview, but the sound quality sucks and you can’t hear it properly. I might think the content is perfect, EXACTLY what I want to hear and therefore of high value. Except that I can’t hear it properly. My experience of the value is diminished because the overall quality isn’t there.

And what we value is an individual thing.

Does quality mean a 4,000 thousand word blog post, beautifully formatted and presented?

Yes, maybe it does.

Does it mean showing up on Facebook Live everyday, without fail, with a killer, super-actionable tip?

Yes, it could. If that’s of value to your people and that’s how they want to experience that value.

But it’s not about the length of the article, or the video production, or the amount of times you show up. It’s about the real value you provide and how your people experience that value.

Experience has depth

We humans love to ‘experience’ things, don’t we? Look at all the stuff we do in the name of ‘experience’! No wonder it’s a popular word.

But what makes a good experience? What makes an experience positive, something we remember, something we talk about and something we want more of?

Our good experiences are the ones with depth. Deep experiences can mean more to us than the actual thing itself because of their context. Even a simple, or seemingly mundane experience may be remembered and cherished because of the meaning we attach to it. It’s the context that gives an experience depth.

Context deepens the content experience too

Just like all the other things we experience in life, content is also experienced in layers - layers that build on each other.

So take that 4,000 word blog post, for example - that could be the most epic, most mind-blowing, dead-set value-packed, on-point thing ever written, but without context, it’s still not all it could be. It needs to fit in. It needs a path to it and it needs a path after it so that those layers of experience become part a journey that has a cumulative effect.

Content and context need an anchor

When you think about a journey, you generally think about getting somewhere, right? Even if that ‘somewhere’ is just enjoying the journey itself, the journey is anchored, it has a reason. And it’s the same for content.

Knowing how to solve the burning problem your people are experiencing is a good basis for giving your content an anchor, but making a specific piece of content that actually embodies that mission is even better. And the reason is simple; because then you can build a content journey around that mission that deepens your audience’s experience at every step of the way.

Start with why

When you start with your why, your mission, it’s easy to come up with flagship content ideas that will really be of value to your audience. They’re the pieces of content, whatever the format, that solve the problems they struggle with. It’s the stuff you do best, the foundation of everything you do, it’s your way, your voice, your style, your thing.

Flagship pieces are loved by your customers because they’re something that actually helps them with the problem you know all about.

Your why is the anchor.

Your flagship pieces express that why and provide the context.

And your internal links provide the journey.

Content that’s linked creates a journey

… the next logical step

If you’re taking the time to focus on your mission and create excellent flagship content, then you want to be thinking about how it fits into the bigger picture of your audience’s journey with you. Show them you understand by making it easy for them to take the next step.

When you create flagship content that’s based on your mission, it’s much easier to produce other content that supports and feeds those flagship pieces and expresses your value to your audience. Your concepts, your philosophies, your approach, the things you want to become known for are now easier to be clear about when they’re anchored and they have context.

Deepen that experience and show your audience you understand their journey by highlighting that context and showing them the next step. Logically and helpfully guide them to more, the next bit, more depth, another touchpoint, another piece of the problem solved.

Do this by linking your content, not only in the logical flow of subject matter between pieces, but by including actual links between each and every piece.

Ask yourself, what would they want to know next?

What questions come up from what I’ve just shared?

What other content does it relate to, or that I can create, to continue this path for them?

Better for you, better for your audience

This makes it easier for you to produce better content because you’re putting yourself in your audience’s shoes and walking the talk. You don’t have to recreate the wheel every time - you know your stuff and all the bits that give it context - hang onto that thread and over time and draw out every detail. This is how you make your content more specific and more valuable.

Which is also great for your audience, of course. Now they get to experience even deeper value as you guide them along their journey with you. A journey that’s logical and helpful - who doesn’t like that?

And just as an added bonus, it’s good for SEO too. Search engines love this kind of content architecture because it makes their job easier. Google loves great content just as much as your audience does and like your audience, it’s the links that make it easy to determine the relevance and authority in what you’re producing.

So it’s not exactly rocket science, but with a bit of thought and planning, you can make your content much better and much easier to produce. That’s good for you and good for your audience. After all, content is about human relationships, so when the why’s clear and it’s supported by a simple framework, beautiful things can happen.

Ready for more?

So now if you're all fired up and ready to jump into creating some of that amazing flagship content for yourself, hop over to How to create killer flagship content to learn how.

You can also download a PDF copy of the framework here so you can stick up and keep focused when you're creating for your audience - remember to start with your mission, align all of your content to that mission through flagship pieces and link it all together to create a journey.

 

I’m talking about this framework in the Like A Boss virtual summit that starts on 1 July.

The Like A Boss summit is designed to inspire, switch you up a notch and make all sorts of lights go off in your business head. It features 15+ bosses sharing their best knowledge nuggets in short, easily digestible video trainings.

When you sign up for the summit, you’ll not only see a video of me going into the detail of  everything you’ve just read here, but you’ll also be able to download the framework PDF so you can start applying it to your content today.

If you haven’t already, you can sign up for free here.

Stuck for words?

Blink. Blink. Blink.

You blink at the screen and it’s blinking right back at you. You’ve just made an awesome image for Instagram, or found a really excellent piece you want to share on Facebook, or maybe it’s time to write your blog post for the week, but there’s nothing. Zip. You can’t for the life of you figure out what to say.

I know that at this point you could hardly care less about why it happens and that you really just want a quick and easy way to fix it, right? Well I do have a few quick and easy solutions actually, but that answer is really tied up in understanding why it happens anyway.

Quite simply, it happens because you’re disconnected from who you’re talking to. That means you’ve lost sight of who you’re writing for and that leads to overthinking it and writing stuff that doesn’t really resonate with anyone.

So if you’re wondering what topic to write about, the absolute best go-to tip ever is to think about real conversations you’ve had with people. Clients and customers are the best, but also peers, colleagues, friends and yes, people you interact with on social media. When a customer actually asked you how to do something, or a client told you about the thing they struggle with most, that’s the thing you want to write about ... and here are some reasons for that;

  1. It’s real - that question, that conversation was real, so you know that other people like them will also be wondering or struggling with the same thing. No need to guess or make assumptions.

  2. It’s easier to write, not only because you actually had that conversation, but because the person you’re ‘talking’ to is solid in your mind. Again, you don’t need to make it up.

  3. It’s of more value. Whatever you write, it should be of value to the person reading it. When you actually helped someone and saw it was valuable to them, then again, you don’t have to guess.

Sometimes thinking of topics and conversations and being of value is dead-easy. Those are the times when you’re most likely really connected to your audience, your people, the ones reading. It flows, it’s easy, it’s natural and it’s valuable.

But what about the times when you’re not feeling really connected? It happens, we get busy, we’re doing the work and not every conversation is an inspiration-bomb. What then?

Here are some tips to hack yourself back into being connected with your audience, or at least find something relevant to write about …

  • Think of the last, or most epic conversation you had with a client or customer - there’s gold in that

  • Scroll through the social media feed you’re most active on - look at the comments, what are people saying/asking/commenting

  • Check out the newsfeeds of the groups you’re in, your own and others - again, what are people asking and talking about?

  • Blogs and blog comments - your own and other people’s. What are people talking about, what’s your spin?

  • Look through your own social posts - if it was worth saying once, it’s probably worth saying again. Repurpose it - say it another way, add to it, update it

  • Think about your own story, something you struggled with, something you didn’t know, but have since learnt and share it - people connect with stories

  • And if you have a community, ask them what they want you to write about

I love to write and I’m a dead-set worshipper of developing and expressing brand stories, but I get stuck too … with my own writing, not yours. Yes, it’s a weird thing. I’m really good seeing your story and helping you with what to write and how to tell that story, but we all are. Most of the time we only get stuck because it’s ours.

And that’s why getting help and having a supportive community is gold beyond measure. People to bounce ideas off, to give feedback, to remind you of your value and of your voice. It’s also why Pepper Street Social is about to launch a community exactly such as this. AND it’s, of course, geared toward figuring out what the heck is up with social media. Oh! Get me in there now! I know, I’m making it, so if you want to be in it, fill in the form below and I’ll be sure to invite you when it goes live, which will be within the next couple of days. It’s going to be awesome.

Thanks as always for reading and I really hope to see you in that Facebook group soon,

Andrea

More fabulous with friends

They say it takes a village to raise a child and I think that’s pretty true about raising a business too. Just like parenting, growing a business can be totally overwhelming and confronting. There’s so much to think about and so much to learn (on the spot, as you go!) and sometimes it’s hard to even stay focused enough to get just one thing done, especially if you’re juggling all that with a family. Isn’t that a ‘no-laughing’ matter?!

I, myself, am a learner. As in, learning is actually something I love, and in fact, I think it’s my number 1 or 2 StrengthFinder strengths. I love to do courses, love to learn new things and I love the challenge of getting good at something. I did my marketing degree the hard way, at home with 3-under-3 and decided to start my own business instead of heading back to the corporate world. I’ve done online courses, email courses and training courses, solo, group and mass, self-paced and exam-assessed, but the type I’ve loved the most and got the most out of is group coaching.

I like to think of small group coaching as a bit like a book club … and I know how many of you, like me, adore books, so maybe we could do a book club too … but for now, let’s just stay focused on social media marketing. The difference between a book club and group coaching is that you’re going to learn actual, practical things that’ll make a real difference and give you confidence in your business social media, as opposed to, well, reading books and talking about them. Plus, as a bonus, you’ll also get the brain-power, the inspiration and the camaraderie of 6 to 8 crazy-clever, super smart women who become your support group & cheer squad.

Oh and coffee. And cake. Did I mention that?

Want to know why group coaching is so good? Here’s what I think ...

1. It actually speeds up learning. Apparently adults learn best peer-to-peer, so learning in a small group is a really efficient way of learning what you need to know and waaaaaay quicker than fluffing around on your own (I *may* have *some* first-hand experience with this).

2. Inspiration, support, and accountability. This is your little business village, your own little cheer squad and your own crazy-clever community. There's nothing more inspiring and encouraging than a group who understands where you’re at, who’s got your back and who want you to succeed as much as you do.

3. Achieve your goals & see results more quickly. If you’re learning quicker AND you have inspiration, support and accountability, guess what - you’re going to be taking more action, achieving more and seeing results more quickly too. Momentum baby.

4. Better ideas and more of them. The collective wisdom and experience of your coaching group is like Deep Heat on your creative muscles … or Red Bull in a 5-year-old. No, that’s wrong. But you know what I’m getting at. Creativity blooms when it’s fed collectively. The energy and imagination of 8 of us is better than one of us on their own. And coffee is good for that too. And cake. Did I mention coffee and cake?

5. Different perspectives … at your fingertips. Kind of like having your very own focus group - what could be better than that for validating your ideas, hushing your fears, and keeping things real as you ride the rollercoaster of building your own business? Top value, this one.

6. Slay your sense of isolation. Quick sticks you’ll see that you're not alone in your challenges, growing pains and irrational fears. Sharing your experiences in a group that honours your vulnerability, and shrewdness, equally is incredibly comforting and amazingly liberating.

7. Take your business up a level. And that level depends on you. Not everyone in the group will be aiming for the same outcomes - what you achieve and how you use what you learn is up to you. For some, it’ll be to increase revenue. For others, it’ll be to have more confidence in creating content. For others still, it’ll be about developing a stronger brand. Whatever that level is for you, you’ll be supported in achieving it.

8. Opportunities you hadn’t even thought of. Working together in a group like this is like a petri dish for opportunities. It’s incredible the people you meet, the friendships you form, and the alliances and partnerships that are possible … and which often only come about in this kind of environment where mixing friendship and business isn’t awkward.

9. You get to choose. In group coaching, your voice matters in creating the agenda, topics, depth and direction. When there’s more interest in one topic over another, we can spend more time and go deeper, while on the other hand, giving you ‘enough’ on something else without boring you to tears and wasting time. The topics and outlines are guides and the discussions are real, so no two groups are ever exactly the same. The beauty!

 

Do you think that sounds pretty great? I do. I could be biased, but seriously, mainly because I’ve got so much out of group coaching myself and I’m really pumped about delivering the same for you.

More information, as well as topics covered, cost to join, sign-up details and intake dates will be made available soon, so if you’re keen to stay in the loop about a group coaching spot, be sure to Like Pepper Street Social’s Facebook page and switch on notifications - this is where all the good info & updates will be posted. And to be super-sure you never miss a thing, pop your email address in the form below and I’ll send you the updates right to your inbox.

As always, thanks for reading. Comment here, or email me any time at andrea@pepperstreetsocial, or connect with me on social (buttons below) - I’d love to hear from you.

Andrea

Style says who you are without the words

Why do we love the things we love? Why do we fall in love with people and brands and stuff, and feel like our lives are better for having them in it? It’s all because of the way they make us feel, all about emotion, all about aspirations and identity. How we feel about things is the way dominant way we make decisions - once we’ve used our logic to decipher our choices, it’s the way we feel that makes us pull the trigger.

So what’s that got to do with branding and style? You know I’m going to say it … everything.

A friend of mine is a lawyer who has her own practice. She was working really hard to establish an on and offline presence & reputation, but she got really stuck and felt totally burnt out. The reason? She created a brand that made ‘sense’ and which she thought was really ‘clever’, but it wasn’t truly her.

You see, she’s a sweet, pretty girl, softly spoken, fairly spiritual, loves pink, heels, nails, hair, fashion and flowers … and is SUPER smart. But her brand was all serious, lawyer-like, almost masculine and, well, bloody boring. It was nothing like who she really is. She wanted swirly pink fonts and flowers in her web imagery. She wanted to talk to her clients about how they felt first and what the law said second, and she wanted to help women with the legalities of setting up their businesses for free. But she thought all that would compromise people’s perception of her as a capable and professional legal practitioner.

Not only was she not standing out when she totally should have been, but she was attracting clients and work that she didn’t love, and most of all, none it was sustainable. Through desperation, she gave in. She gave in to the swirly pink fonts, she rocked her floral skirts and pink heels, she said no to the clients she didn’t love and she bloomed. The more she gave in to expressing who she really was, the more stylised her brand became and the more her business boomed. Her clients find her and love her because she stands out and because her brand represents what you get when you work with her, exactly.

Your brand’s the thing, or collection of things, that identify you, what you do, and how you’re different to your competitors. It’s a recognisable representation of a whole heap of things that say that’s you and not someone else.

Your brand style then, is like the personality of your brand - all the ways you express that brand, including your values. It’s in what you say and how you say it, it’s in the colours, fonts and imagery you use, it’s in the way you interact with people, the way you run your business, the causes you support, the stories you tell - the complete package.

It’s a way of saying who you are and what you stand for without having to necessarily speak the words and spell it out. It’s all the things that come to mind when people think about and experience your brand. It’s the bit that shows off your personality, expressing it in everything you do. It’s the thing that helps you stand out. The more stylised your brand is, the more recognisable, loveable and engage-able it is. The more personality you can give your brand and the more consistent you are with it, the more strongly people will be drawn to it … And that’s where feelings come into it.

A strong brand is one that people recognise, are familiar with, that makes sense, whose message is clear and, of course, one that people are emotionally connected to. People love certain brands because they feel an affinity and identify with the brand’s values. I think that’s easier to understand in terms of personal brands where the brand is the person, but it’s exactly true for other brands too.  Personal or not, great brands have managed to mean something far more to the people that love them than just a symbol or design. Those ‘meanings’ are the feelings, the emotions and that’s why they’ve earned trust and loyalty.

If you ask me, the feeling is the most important bit. Yes, there’s science and art and design and theory and tech and bla bla bla involved, but at the end of the day, all of those things are used to convey a feeling, an emotion. And that feeling starts with you. If you want your brand to make people feel a certain way, the answers for achieving that begin with how it makes YOU feel.

When your style resonates and truly reflects who you are and what you stand for, you'll feel good and that'll come through in your brand and in the work you do. When you choose colours and fonts and images for your style guide that genuinely reflect you and which you feel good about, you’ll feel great about using them and being on-brand will suddenly become easy. When you feel like that, it’s easy to repeat it, to flow with it and, hey guess what. Now you’ve got consistency down so people see you enough and in the same way to develop those emotions. BOOM.

I love that lawyer story, and in the end, for all the markety, businessy things you can say about branding and brand style, creating a great brand style is not as much about design as it is about feelings. How you feel about the way you express your brand will have a huge impact on the feelings other people have about it. Start there and nail it, and when you do, your brand will become your greatest business asset.

 

Is your brand and style something that’s bugging you? Why don’t you email me so we can set up a time to chat? Chances are, I can help you find some clarity and offer a new perspective to help you move forward. Perhaps a monthly coaching package of intense brand and styling work would really sort you out, so if you’re interested, pop your email address in the form below and I’ll send you all the good details. If you’re ready to jump on a call, or have a coffee together, email me direct at andrea@pepperstreetsocial, tell me when and how I can call you and I will!

Let’s get your brand style aligned with who you really are.

Looking forward to hearing from you,

Andrea

If at first you don't succeed, you might just need a coach.

Marketing your business is one of those things that everyone gets stuck with. You lose direction, you can’t see the big picture and often, you don’t even know where to start in order to solve it. It’s confusing and overwhelming - too much information, too little time and no idea who to trust.

It’s pretty normal to feel that way at least at some point, but it’s also pretty easily solved. Although you may feel like you have no idea which of your options to take, and would dearly love Glinda, the good witch of the north, to come and wave her wand over everything, the truth is you probably know more than you think and just need a guiding hand. A fresh set of eyes, someone to help you find direction, create a plan and help you stay on track to implement it is often all it takes.

I’ve felt like that as a business owner too, and the some of the most valuable investments I’ve made, and which have brought about the biggest results, have been coaching services. Sometimes you just want to pay someone to get a job done and be done with it, but sometimes it makes more sense to be more involved and actually learn to do the thing yourself … with support. That’s what I’ve loved most about the coaching I’ve done for myself - I get to expand my knowledge and skill-set, something I’ll keep and use in my business on a daily basis, but I eliminate the stress of trying to figure it all out on my own.

This realisation is the reason I decided to add coaching to the services offered at Pepper Street Social. Yes, I can consult with you to create an amazing marketing strategy & implementation plan, and I can also manage your accounts on a daily basis to put that plan into beautiful action bringing exceptional results, but sometimes that’s just not quite the right fit.

Coaching however, might just be perfect because it’s somewhere in between. With a coaching package, I combine an intensive strategy and brainstorming session, an action plan, and one-on-one support over a month to get your specific, bespoke and tailored job done. In essence, you get my professional marketing brain consultation to work out your long and short-term goals, devise an action plan for how to get there, and I support and guide you for the month as you implement the steps.

These coaching packages can help you to;

* Gain clarity & direction on how to *grow* your business through social media & an integrated marketing plan that addresses your specific goals for your specific business

* Make more money from your Facebook ads by increasing conversions & ROI … and someone on hand to guide you through the Power Editor

* Learn how to simply & quickly boost engagement and to get more Likes and leads for your business

* Create a brand story and personality that helps you stand out, even if your product or service is ‘boring', or highly niched

* Understand the buyer's journey for your market and what this means for your social media content and overall marketing plan

* Focus on promoting and delivering a specific event or launching a specific product successfully

* Save time with simple scheduling techniques & resources

* Figure out the next steps to put your killer ideas into clever action

Is there something else that’s bugging you that I haven’t mentioned here? Why don’t you email me me so we can set up a time to chat? Chances are, I can help you, (unless it’s about why your cat’s molting so much, or what colour to paint your bedroom - not really my areas), but if it’s anything to do with marketing your business, I’m sure I can help.

 

If you’d like to receive more information about Pepper Street Social’s coaching packages, pop your email address in the form below and I’ll send you all the good details. If you’re ready to jump on a call, or have a coffee together, email me direct at andrea@pepperstreetsocial, tell me when and how I can call you and I will! Let’s get your marketing sorted.

Looking forward to hearing from you,

Andrea

What's the plan, Jan?

The thought of a marketing plan can be rather uninspiring, at best, and at worst, downright overwhelming. Unless you’re a marketing nerd, (and even they, if the truth be known, feel the same way, at least from time to time) chances are, those words are not met with unbridled joy and elation with the possibilities.

Don’t worry, I’m not here to sell you on how you should be elated by a marketing plan - I understand you won’t be, so don’t stop reading just yet. I would, however, like to try to simplify the concept of a marketing plan so that you can feel less ambivalent and more empowered to use it to fuel your business growth.

First of all, forget about the concept of a marketing plan as you know it, and just focus on the following core questions;

WHO do you serve?

  • This is about your target market - who are they?

  • Who are the people that you set out to serve the needs of?

  • Who are your customers, or who are you hoping to attract & serve?

HOW do you serve them?

  • This means the products and services that you provide for them

  • Break it down, be specific

  • You’ll notice that you may serve more than one target market with more than one product or service (Pepper Street Social does)

WHY do you do it?

  • In other words, why does your company exist?

  • Your answer to this helps people understand how you’re different to your competition

  • This is about what matters - your values, your vision, the things that motivate you, your dreams

In essence, this is what a marketing plan seeks to clarify. Of course, a fully-fledged strategic marketing plan goes into a lot more detail, dissecting your position in contrast with your competitors, for example, but at the end of the day, to simplify it enough, this is essentially what it’s about.

When you spend some time thinking about the answers to these questions, your mission and your message soon become a lot clearer. By understanding WHO you serve, HOW you serve them and WHY, you almost by default begin to express who YOU are, WHAT you sell and the services you provide, and WHY people should choose you over your competition. That’s the essence of a marketing plan.

Now if you’re still in a fog, just send me an email and we’ll set up a half hour call to nut this out - it’s amazing the clarity that come from a fresh set of eyes and ears. It’s andrea@pepperstreetsocial.com, or fill in the contact form on the Work page, or connect with me via one of my social accounts (Facebook & Instagram are my favourites). Also, if you’d like to relax knowing you’re in the loop with our latest marketing updates, insights and inspiration, subscribe to our list right here ...

Have a great day,

Andrea

Pictures aren't taken, they're made.

We all know how important images are on social media and how image-saturated the internet in general has become, but have you considered that’s exactly why yours could probably do with some pimping?

Human beings love imagery and we love looking at photos of other people, especially faces. This is nothing new, think of all the famous portraits that have been painted and then photographed throughout history - social media is just another medium for the same fascination. A fascination reflected by the countless apps, software & courses available to teach you how to manipulate and enhance your own creations - anyone can.

It’s probably, in some part, due to this that the general standard of images on the web seems to be getting higher. We see so many great images, that we expect great images, and it means that the ones that aren’t so great get ignored. Now I’m not talking about your personal profiles here, I’m talking about your business profiles and, therefore, that having them ignored is most certainly not on your business-growth agenda.

So when you’re thinking about the images you create and post for business, here are some things that might help you stand out just that little bit more;

1. Brighten up your photos - dark, grainy photos just won't do and are totally unnecessary. If you’re taking a photo that doesn’t have great lighting, adjust the exposure on your camera before you take it (on iPhone, tap the screen & move the sun icon up or down). Already taken the photo? Brighten it using the exposure & brightness options in your after-edits

2. Selfies & faces - people like to know who's behind a business and people like looking at faces anyway, so make it your mission to get over your own resistance by making your face shots as lovely as possible. Now, authenticity is important too, so I’m not talking about plastic surgery & fake makeup - you want people to recognise you, but brightening & enhancing a little can make a big difference.

  Look   at these two photos of me - this   one's   the original. It’s an ok photo, but I’m looking a little bit burnt in the sun there.

Look at these two photos of me - this one's the original. It’s an ok photo, but I’m looking a little bit burnt in the sun there.

  This   one's   been enhanced with a portrait filter - no more sunburn & the composition of the photo is highlighted too.

This one's been enhanced with a portrait filter - no more sunburn & the composition of the photo is highlighted too.

 

3. Develop a consistent ‘look’ - play around with filters & apps to see what you like and what works, and once you do, use the same filters each time you post on that network. This means that your photos will have a consistency, be more recognisable, unique and representative of your brand. On Instagram, you can save the filters you use by clicking on the cog icon to the right.

4. Keep it simple - the idea is to ‘enhance’ your photos, not make them gaudy and visually obnoxious, right? This is easy to understand with your selfies and the cosmetic edits available for faces, but the same is true for other photos. Strong filters are fine, just as long as they fit your brand and your objectives - less is usually more.

And last, but not least, here are some of my favourite photo editing apps & tools;

For creating graphics, overlaying text & adding special effects;

PicMonkey (phone app & PC)

Canva (phone app & PC)

WordSwag (phone app)

 

For adding filters & enhancing the overall look of photos;

PicMonkey

Canva

PS Express (phone app & PC)

Litely (phone app)

VSCO (phone app)

 

For enhancing selfies & portraits;

PhotoWonder - best & easiest (phone app)

Be Funky (phone app)

Darkroom (phone app)

Wow, that should keep you busy for a while! I hope you have fun with those, and I should have said in fact, that fun is the whole point - it’s not about perfection and it’s not about mucking around with photos so much that you never actually post anything. Keep it simple, but try a few new things to make your photos just that little bit better :)

In the meantime, if you want to pick my brains on any of this photo stuff, or would like extra help working one-on-one, send me an email - andrea@pepperstreetsocial.com, or fill in the contact form on the Work page, or connect with me via one of my social accounts (Facebook & Instagram are my favourites). Also, if you’d like to relax knowing you’re in the loop with our latest marketing updates, insights and inspiration, subscribe to our list right here ...

Have a great day,

Andrea

Think bigger, bolder, braver ... and turn it into a system.

Much of marketing is about creating systems - systems of communication that are designed to achieve certain outcomes and drive business objectives. At the end of the day, a business itself is just a system that drives revenue and creates profit. I know we all get very passionate and emotional about the difference our businesses make and the people we serve ***you KNOW I’m ALL about THAT***, but essentially it’s a system that makes money. Marketing, therefore is a system within that system that nurtures relationships and drives behaviour that allows the system to produce revenue.

Anyway, with all that out of the way, the point I wanted to make is that for all of the potential ‘touchy-feeliness’ of marketing, creating systems around your messaging, your customer relationships and your promotions is really a very good idea.

Now if you’re starting to feel a bit ‘icky’ about words like ‘system’, ‘messaging’ & ‘customer relationships’, please hang in there. I never, ever endorse or encourage icky, spammy, salesy marketing - it’s just not necessary and it’s certainly not when I’m getting at here. But what I am getting at is that all that good marketing stuff of building community, helping others, being of service, providing value and having an authentic voice can all have it’s beauty and results magnified with a solid system.

Creating solid systems around solid marketing principles means you can;

  1. Scale - systems create efficiencies that allow you to serve many rather than a few

  2. Achieve greater consistency & reliability - key to brand awareness & visibility

  3. Apply a strategy that specifically meets your business goals & objectives

Creating systems is a lot about doing a bit more work up-front so that you can focus more time on tweaking and improving the ways you serve your customers. And that means paying attention to what you want each part of that system to achieve, what you want people to do next, and how you nurture the connection your have with your customers.

So with social media, for example, we try to find ways to stand out, to capture attention, and then, to keep that attention, we have to figure out how to nurture connection. Nurturing connection is about knowing and having the system in place to encourage the next step. That next step might be a visit to your website, or to sign up for a free download, subscribe to your newsletter, register interest in your upcoming workshops or events, or just leave a comment. Whatever it is, we know that whatever we’re asking for, or offering, will help turn that attention into a happy customer.

Think bigger, bolder and braver - getting attention isn’t worth much if you don’t know what to do with it. Figure out what you want to achieve with your marketing & social media activities and how you can serve the people whose attention you’ve earned. Ask yourself what the next step would need to be for that person to trust me enough to become a loyal customer - how can I serve them now, to achieve that later?

 

In the meantime, if you want to pick my brains on any of this, send me an email - andrea@pepperstreetsocial.com, or fill in the contact form on the Work page, or connect with me via one of my social accounts (Facebook & Instagram are my favourites). And, it has to be said, that if you’d like to get to know me better, plus also relax knowing you’re in the loop with our marketing updates, insights and inspiration, subscribe to the Pepper Street Social SNAP right here :)

Thanks for reading and have a great day,

Andrea

How DO you grow your email list then?

In the last blog post, I gave you a bit of a rundown on why email is *still* a critical feature of any decent marketing strategy (if you haven’t read that yet, you can find it here: http://pepperstreetsocial.com/blog/2016/9/13/the-moneys-in-the-list-still). And so, as promised, today I’m going to give you a rundown on ways to grow that list.


Just to recap from the last post, email’s still really important for reasons like it’s personal, the people receiving your emails are warm prospects, you’re in control and you own the list etc., but obviously you have to have a list to use it. Using social media to grow your list is a bit like fishing in the big sea. You go out to where all the fish are, you catch your fill and you bring them home to prepare them … to eat. Ok, probably not a great analogy. We’re not ‘eating’ anyone, ok? But, the point is, we use social media networks because that’s where the people are.

In essence, we’re going to where the people are, this is often social media networks, but might also be conferences and events, collaborations, traditional media etc, and giving them an incentive to sign up for the email list, so we can get to know them better. Once they’re on that list, we nurture that relationship from ‘knowing’ about us, to ‘liking’ and ‘trusting’ us enough to buy a service or product from us. That email communication is then integral to keeping that relationship warm and encouraging repeat business and loyal customers.

And here are some ways you can do that;

  1. Content offers - where you provide free content that adds value to your subscriber’s life by solving a problem they have. It could be in the form of information or education, like a downloadable report or guide, webinars or videos, or it could be a discount or special offer. They exchange their email address in order to receive the offer.

  2. Non-content offers - this is similar to the above, except there’s no immediate content, just the offer of joining the mailing list to receive valuable information on a regular basis. Pepper Street Social SNAP’s sign-up is currently like this.

  3. Short sign-up forms - similar to the above, but you can put these short forms at various points on your website, social networks and other digital products. We use a short sign-up form on our Homepage and at the bottom of every blog post.

  4. Long forms - again, similar to the short forms, but they ask for more information. Information that’s of value to you in qualifying and segmenting your leads, and this value is usually repaid by offering a more highly valued piece of content in return. Long forms can be incorporated into landing pages & pop-ups.

  5. Contact sign-up forms - if you have a contact sign-up form, where you’re inviting people to enter their details so you can contact them, you can also put their email on your list. But to be sure they want to receive emails other than the initial contact, it’s best practice to either include a radio button allowing them to include this option, or ask them to confirm their subscription when you email them.

  6. Set up a Twitter card through the Twitter ad page and you can collect email addresses on that network

  7. Use sign-up forms on LinkedIn

  8. Add a an email sign-up tab to your Facebook page - super easy

  9. Use Facebook ads to target your audience and drive them to a landing page where you can use one of the above methods to offer them something in exchange for signing up to your email list

Whichever methods you use, the idea is to provide value. This is about creating and nurturing relationships, so tricking people to sign up, or not delivering what you say you will, isn’t a great idea. Always be respectful of people’s time, attention, and of course, privacy, and you’ll soon have a long list of loyal customers who look forward to seeing you in their inbox.

In the meantime, if you want to pick my brains on any of this, send me an email - andrea@pepperstreetsocial.com, or fill in the contact form on the Work page, or connect with me via one of my social accounts (Facebook & Instagram are my favourites). And, it has to be said, if you’d like to relax knowing you’re in the loop with our own marketing updates, insights and inspiration, subscribe to our list right here :)

Have a great day,

Andrea

The money's in the list ... still.

Social media marketing is brilliant for reach and targeting, no doubt about it, but email is still the linchpin for building genuine relationships with your customers and clients. And that’s very much STILL the case, which is why email marketing absolutely has got be a permanent and prioritised feature of your marketing plan.

There are lots of reasons that email’s really important in your marketing efforts, but it’s good to also remember that it works best when it’s part of a strategic and purposeful system. That is, I’m not here telling you to forget about your social or content marketing, or that paid ads have no place if you’re rocking your email marketing - they do. It’s the role of email marketing as the linchpin or glue in an overall system that makes it truly awesome.

Did you know that on average, for every $1 spend on email marketing, $38 is generated in return (Content Marketing Institute, 2016)? Not bad, hey? Here are some reasons why that’s the case;

  1. They’re already interested - you have their attention. You have their email address for a reason, either you’ve worked with them before, or they’ve shown their interest by signing up to your list, that’s why it’s so much easier to build that relationship from here.

  2. It’s a personal medium - it feels like you’re talking one-on-one and that the message was sent just for them … or at least it should. And when it does, it’s so much easier, again, to build rapport and relationships.

  3. An inbox is quieter than a social media network - when you’re in someone’s inbox, you’re not competing with a thousand other bells, whistles, people, offers and ads.

  4. You’re not limited to how long for short you want to go - if you have a lot to explain about a more complex product, service, or event, you can provide a lot of value by providing the necessary detail. If, on the other hand, short is more appropriate, that’s fine too.

  5. Email marketing is targeted - when you email your whole list, you already know they’re interested in what you do, but by segmenting that list, you can be even more targeted in your messaging. By changing your messages depending on the needs & interests of each segment, you’re providing more value and becoming more relevant to your people.

  6. Stay top of mind & build brand awareness with each and every email that you know is going to be seen - even if they delete the email, they still had to have seen it, and your company name, and then taken an action.

  7. Email is easy to share with friends - an email jammed with valuable information or a great offer is just the ‘forward’ button away from being seen by a wider audience.

  8. Email marketing is measurable. When you use an ESP (email service provider), they’ll provide you with all sorts of accurate and useful data that will give you excellent insight into your efforts, as well as your audience’s preferences based on their actions - gold.

  9. Email marketing is incredibly cost effective. When you’re starting out with building a list, you can market without any cost, except your time. As your list grows and you require more complex functions to manage it, your ESP will cost more, but because of the reasons listed here, your return on every dollar spent makes it extremely lucrative.

Oh, and one more reason … you own your list and no one can take it away from you. This is really important because it puts you in control. Your social media followers aren’t really yours because if Facebook shut down your page, or ceased to exist (this is not going to happen of course, just an example), you’re left with nothing. Your list is yours. It’s part of your company’s IP, and you’re in complete control of it.

So given you’re now fully sold on the importance of your email list and email marketing, your next question will be how to grow your email list, right? Oh! Glad you asked. This bit’s pretty cool and I have some brilliant ideas for you, especially for using social media to do it … but, I’ve pledged to respect your time and keep my blogs a bit shorter than they used to be, so you’ll have to wait until Thursday. Don’t worry, it’ll be totally worth the wait, I promise.

In the meantime, if you want to pick my brains on any of this, send me an email - andrea@pepperstreetsocial.com, or fill in the contact form on the Work page, or connect with me via one of my social accounts (Facebook & Instagram are my favourites). And, it has to be said, if you’d like to relax knowing you’re in the loop with our latest marketing updates, insights and inspiration, subscribe to our list right here :)

Have a great day,

Andrea

Content without action, what is it?

We all get caught up in the social media buzz for business to be in front of your audience, to produce quality content, to be consistent, grow your brand, right? And it’s all good, all true, but with all that focus on content and exposure and engagement, it can be easy to lose sight of the next step. Not your next step, your customers’ next step.

That next step is all about the ‘call to action’. In other words, what do you want them to do next? Now that they’ve seen that awesome graphic, read that excellent caption, liked and shared that brilliant blog post … now what?

Here’s the thing; the people that like what you’re doing, have taken the time to follow you and read what you’ve written, have clicked ‘Like’ or double-tapped to show their support, they’re often ready and primed to do more. They just need you to tell them what that ‘more’ is.

Sometimes it’s a call to action (‘CTA’, in case you’ve read that elsewhere and wondered what it stood for ;) that addresses interest that’s early on in the piece and therefore asks for a super-simple action. On Instagram, ‘Double-tap if you like this’, or ‘agree with this’, or on Facebook, ‘Hit Like if you agree’, or ‘How about sharing this with your friends if you think they’d agree’.

It sounds so incredibly simple that we could easily dismiss this, right? But don’t mistake simplicity for ineffective. I admittedly sometimes underrate the worth of this wisdom too, and yet when I’m scrolling through my feeds and I see a request for me to ‘Double-tap if you agree’, or something similar, I always feel compelled to do so … IF I agree. And often, when I see this request on posts I would ‘double-tap’ or ‘Like’ anyway, funnily enough, I feel compelled to then embellish that ‘like’ with a comment. Am I alone here? I don’t think so.

Then there are calls to action that address interest that’s further along and ask for a little more commitment, not much though. Something like, ‘Comment below’, and sharing with friends can take a moment more than simply ‘liking’, but if people are finding value in what you’re doing, then it’s really no big deal.

The thing about asking for comments and shares as your calls to action is that people like to be helpful and they like to share the knowledge they have as a way of being useful to others. It’s a fundamentally human trait and one of the basic reasons that social media has embedded itself so quickly in our lives. We like to help others and we like to use our knowledge to help others, so commenting and sharing facilitates this need pretty easily and pretty intuitively. Oh and you get engagement and exposure. Win - win.

More complicated calls to action meet our audience further down the line, where they’re ready to take more action and commit further. Therefore, these actions require more structure and planning on our behalf. Calls such as ‘Sign up to our newsletter’, or ‘Learn more’, or ‘Get your free …’ obviously require some additional set-up on our side so that our customers’ impetus goes somewhere. But I’m sure you can see that this how your content really becomes a tool for lead generation and sales in your business, and much more than a ‘nice to have’.

Content is lovely, content is enjoyable and engaging, but to make it worth the effort, make sure you tell your audience what you want them to do next. Social media is just a hobby unless it’s driving business objectives, so make sure your content is contributing to meeting those objectives by simply asking your audience to do what you want them to do next.

And here’s my call to action for you ... If you’ve read this blog post and you thought it contained some small value, how about commenting below to let me know you were here? And if you’re super-keen, would you mind sharing it with a friend? Plus, if you want a hand with setting up the other bits so you can call your audience to even more action, email me at andrea@pepperstreetsocial.com, or contact me via the form on my Work page … or just hit one of the social icons and connect with me that way.

 

Thanks for reading,

Andrea

 

 

 

Keep showing up

If you’ve read any of my blog or social posts, you’ll probably know by now that I rate quality and consistency pretty highly in terms of social media marketing & the associated production of content. Quality is half the battle, consistency is the second, but showing up is all about the balance between the two so that striving for perfection doesn’t jeopardise achieving either.

You know that feeling when you’re committed to writing or posting or creating in a reasonably scheduled way, and you’ve been doing well - you’ve stuck to what you said you’d do & delivered good quality on time. But then things get busy, it’s time to post and you’re staring at your screen thinking, “What on earth am I going to do?”.

So you stick with it, you get it done … but it’s not good enough. It’s not as good as your other work. It’s not perfect. You can’t post it, can’t ship it, can’t send it. Damn! Not only have you spent time producing something that you’re just not happy with, but now you don’t even want to use it, so your consistency, your schedule is interrupted.

This is where showing up with ‘enough’ is better than not showing up at all, and where good enough is better than nothing at all.

Now please don’t get me wrong - when I say ‘good enough’, I am in no way advocating using ‘good enough’ as an excuse for poor quality. I am not for one moment saying you should post any old rubbish or deliver substandard work EVER. But what I am advocating is that sometimes perfection has to take a backseat to doing enough NOW.

That’s because reaching perfection could take a couple of days, a week, a month … years! And will it be worth it? No, because you diminish the power of quality if it’s not delivered consistently.

Improvement takes time and it comes from doing the work, so in your quest to attain that perfection, that mastery, you have to be willing to practice consistency so that you get better at producing quality ON TIME. Ship the ‘good enough’ - your next will be better, and doing this is precisely how you’ll get better.

Showing up is a long game - consistency builds trust in your audience over time, and you’ll feel more comfortable and get better at the work you’re producing over that time. Showing up also means being in front of your audience on social media every day - if you’re not, then someone else will be. Google needs you to show up on a regular basis so you can stay relevant and be found in search queries - periods of silence just don’t rank.

And another thing - every time you show up, you’re adding to your body of work. If you posted on social every day, or wrote a blog post every week, or gave a presentation once a month, you would have 180 social posts, 24 blog posts, and 6 presentations not only done and dusted, but at your disposal to reuse & repurpose in any way you please. You’ve also got data on how those pieces performed, and you learnt about producing quality content on time with each and every one.

Don’t let perfectionism or creative block stop you from showing up. You’ll learn more from showing up under different circumstances than you will by not showing up at all. And your audience or customers don’t need you to be perfect - they mostly just want you to show up for them because they’re looking for someone to trust with their attention and their money. Be that person - show up for them … and it’s amazing how what they think is perfect differs from what you do anyway. Show up today, and tomorrow, and the next day … I just don’t want you to stop.


As always, if you want to chat about some simple things you can implement to get better at producing your content consistently, send me an email at andrea@pepperstreetsocial, or fill in the form on the Work page, or connect with me on one of my social accounts - I would love to hear from you and I don’t charge anything for having a chat :)

Make content for people to love, not for consumers to consume

If I asked you how your business stands out from your competitors, you’ll probably tell me about the things that are easy to explain, the tangible things. You might say that you have the newest, most modern equipment, or technology, or that your location is the best, your coffee’s the best, that your products really help people etc. And you’re probably right, and while these features are no doubt important, they’re not the only reason people do business with you.

There are a whole heap of other reasons that people choose you over your competition that have nothing to do with the ‘what’ of your business and everything to do with the ‘why’. These are the emotions that really drive customer’s decisions and keep them coming back. Reasons like trust and the way they feel when they experience what you sell.

It’s the same with the content you produce. Building relationships & earning trust are two of the main outcomes of producing great content. That’s because it’s a way for people to get a ‘feel’ for what it’s like to do business with you before they actually make that decision (and indeed content is often used to make that decision), and to continue to nurture those relationships for the long term.

Content builds relationships. Relationships are built on trust. Trust drives revenue.

People aren't going to do business with you if they don't trust you, right? But how can you earn their trust before they buy from you? It's not enough just to be seen, you really have to find ways of expressing what it means to do business with you *before* they make that decision. This is one of the main reasons we produce content for our businesses.

So with that in mind, you can see how important it is to appeal to your audience’s emotions when you’re making your content. Just listing off the features of your product or service isn’t going to cut it for long. To stand out and build relationships based on trust, you have to produce content that people love. Invoke the emotions you want people to feel when they do business with you. Things like excitement, comfort, trust, inspired, warm, cool, fun, happy, accepted, wealthy, clever, smart, capable, hero-like, generous, cultured … whatever’s unique to your business and your customers. Think of ways to express those feelings, not highlight more ‘stuff’.

Great content is subjective - not everyone is going to agree on whether the same piece of content is great or not, and not everyone will feel the same emotions when they experience it either, that’s fine. The important thing is that your audience thinks it’s great for their own reasons, and they come to see you as giving them ‘that’ feeling.  That is, they begin to feel familiar in associating that feeling with your brand.

Producing content that people love is an amazing opportunity to stand out and grow your business through the rewards that come from trust. Think about this when you’re checking ‘content’ off your task list and take a bit of time to think about how you want your customers and potential customers to feel because of it. Remember that trust drives revenue and emotions are key to earning it.

 

I hope YOU loved THIS piece of content and that it gave you some inspiration maybe about how to approach your content a bit differently. And hey, as always, if you need a hand getting your head around content, or coming up with a strategy and schedule, send me an email (andrea@pepperstreetsocial.com), or fill out the form on the work page and I’ll contact you, or connect with me on social - just click your button of choice.

Thanks for reading and have a great day,

Andrea

Stand out with quality & consistency over time

I guess it comes with the territory - the age of instantaneous results and the accompanying plethora of ‘life-hacks’ no one can escape, that when it comes to social media marketing, there’s an expectation that there must be an easy way. A quick tip. A super-charged growth hack. A secret formula. A magic pill. A silver bullet. A way to go viral.

But you know what? There’s not. Well, I mean there is, there are many. You can buy apps and bots and courses and coaching and followers and boosts and rockets and code and black hats and white hats and this and that and on and on … but at the end of the day, they’re all just trying to either circumvent, replicate, or speed up the staple truth; quality + consistency (over time) = visibility.

Visibility is critical to success, right? If no one knows about you, how can they do business with you? So it stands to reason therefore that since most of the world, it seems, has some sort of social media presence, it makes sense for your brand to be there too.

The thing about visibility is that it’s not a one-off thing. Being seen once isn’t enough to establish brand recognition and be ‘top-of-mind’ to your customers. You need three things (hacks aside);

  1. You need to be interesting to start with and the best way to be interesting is to lead with value - you need QUALITY content

  2. Then you need to show up CONSISTENTLY - once isn’t enough and neither is sporadic bursts - you need consistent frequency.

  3. You need to do this OVER TIME - solid businesses don’t just pop up, they grow over time; visibility and success take time

Things take a while to sink in, to register, to be noticed, especially on social media where we’re all bombarded with more information than we can handle. We’ve all become really good at tuning out ‘noise’ that doesn’t concern us, just so that we can make sense of the chaos before us. That’s part of the reason you have to keep at it, keep showing up, keep standing out with quality, consistently. Over time, you’ll gain traction as people become familiar with your message and recognise your brand.

The tyresales.com.au billboard on the freeway is a great example of what I’m getting at with visibility. Everyone on the freeway is in a vehicle with tyres. Granted, it may not be their own vehicle, but the majority will be in their own vehicle and will someday require new tyres. Every day they drive past the billboard taking no notice of it, but subconsciously, the message is getting through, and when it comes to the time that they need new tyres, it’s highly likely tyresales.com.au will come to mind.

Now social media has advantages over billboards, not the least being it’s much, much less expensive, much, much more targeted, and it’s interactive, which means you can actually build relationships through engagement. Something a billboard struggles with, but hopefully you see my point with visibility through consistency and something that happens over time.

So when you see a big brand or account on social media and feel that pang of green-tinged envy, don’t be fooled into thinking they got there overnight - it’s unlikely. You’re noticing them now, with all their polished content and thousands of followers because they’ve achieved visibility … over time. Have a look at their quality and consistency, and have a look to see how long they’ve been doing that. Visibility is about building a brand and that’s a long game, whichever way you look at it.

Whether you do the work yourself, or you get someone to help you, or a professional to do the whole lot for you, you have to accept the fact that it’ll take quality, consistency and time. That’s the hack, so let’s get to work.

I hope this has been useful, and I’m sorry if you were looking for a quick fix, for that silver bullet or shortcut - I’m not your girl for that :( However, if you’re in it for the long haul and need a hand to get your strategy in place and implement it consistently, then I can definitely help. Email me at andrea@pepperstreetsocial.com, fill in the form on the Work page, or connect with me via one of my social accounts - the links are just below.

Have a great day,

Andrea